Warranty Policy

Our 3-year warranty covers the following components of your Custom built PCs with the first year on-site. If we cannot fix the problem on site, we will bring it back to the workshop to fix it. Components covered are CPU, RAM, Graphic Card, Motherboard, Chassis I/O Control Panel & Fans and CPU Cooler.

For Pre-built Keyboards & Custom Bases, we provide a 1-year warranty if there are no physical damages or water.

For out-of-box defects, please email us at support@themaskedstudio.com with the order number and photos / videos of the issues found.